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Every message is read by a real human on our team. We don't believe in canned auto-replies and we'll follow up until your issue is resolved.
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Our team works across three continents. Drop in if you're nearby — coffee's on us.
United KingdomLondon
Headquarters
United Kingdom
NigeriaLagos
West Africa Hub
Nigeria
NigeriaAbuja
Engineering Office
Nigeria
Before you write
A quick scan in case it's already answered.
How long does a response usually take?
Most messages are answered within 4 hours during weekdays. Our SLA is 24 hours, including weekends. Enterprise customers get a dedicated channel with a 1-hour response target.
What about urgent issues — outages or billing problems?
Tag your message with "URGENT" in the subject line. Outage and billing reports are routed straight to on-call engineers and our finance team — typically picked up within 30 minutes.
Do you handle press and media inquiries?
Yes — pick "Press" in the subject dropdown, or email press@achebecampus.com directly. We can share founder bios, product screenshots, brand assets, and topic experts on request.
How do refund requests work?
We offer a 14-day money-back guarantee on all paid plans. Send a message with the email on your account and we will process it within one business day — no friction, no exit interview required.
Can you help with account issues — login, access, deletion?
Of course. For login or 2FA problems, write from the email on the account. For account deletion or data export, our team handles those in line with our privacy policy — usually completed within 72 hours of verification.
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