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Achebe Campus
Support

Get help, fast

Stuck on something? Open a ticket, hop on live chat, or browse the help center. Our support team handles real issues with real urgency — no chatbot runaround.

All systems operational
Contact options

Pick the channel that fits

Every option reaches the same team. Tickets are best for anything with screenshots, account IDs, or detail.

Recommended

Submit a ticket

Most thorough channel. Attach screenshots, logs, and account IDs.

Response within 24h

Live chat

Real-time conversation with a human on the support team.

Mon–Fri · 9am–6pm UTC

Email

Send a message to support directly. Read by a human, every time.

support@achebecampus.com

Help center

Self-serve answers, walkthroughs, and how-to guides.

200+ articles
Open a ticket

Tell us what's going on

The more detail, the faster we can resolve it. Account ID and screenshots help a lot.

Find this in Settings → Account. Speeds up triage by ~70%.

Severity *
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We never share your details with third parties.

Operational

All systems running smoothly

Last checked just now · monitored every 30 seconds

Check the status page
API
99.99% uptime
Web app
99.97% uptime
Payments
99.99% uptime
Email
99.95% uptime
Webhooks
99.96% uptime
Live events
99.94% uptime
Common issues

Quick answers

The six things our team gets asked most. Tap to expand.

Account locked?
Five failed login attempts trigger a 15-minute cooldown. Reset your password from the login page or open a Critical-severity ticket if you cannot access your recovery email.
Refund request?
14-day refund window from the original charge, no questions asked. File a Billing ticket with the order ID and we will process it the same business day.
Lost access to a course?
Most often this is a community-membership lapse. Check your subscription in Settings → Billing. If you still have an active plan, file a Courses ticket with the course slug.
Stripe payment failed?
Your bank likely flagged the charge. Update your card in Settings → Billing or contact your issuer to whitelist Achebe Campus. We retry failed renewals 3× over 7 days.
Member can't log in?
Creators can resend invites and reset passwords from Members → Manage. If a member is fully locked out across reset attempts, file an Account ticket including their email.
Migration from Skool?
We have a white-glove migration team. File a ticket on the Community topic with your Skool community URL — typical turnaround is 3–5 business days for full member, course, and post import.
Self-serve

Looking for how-to guides instead?

The help center has 200+ articles on setup, migrations, billing, customizations, and creator best-practices. Search before you ticket — most answers are already there.

Browse the help centerOpen a ticket instead